Delivery Policies

It takes between 3-4 weeks for us to deliver your ordered merchandize from the time you place the order on our site. The reason it takes this much time is that due to the nature of our business we place an order with the brand only after the sale is closed and after that it takes between 2 to 3 weeks for the suppliers merchandize to reach our warehouse. Post this we do a quality check on the merchandize and then ship as per your order and destination. 99labels ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. The goods will be delivered within 3 working days from the date of dispatch for all deliveries within India and within 5 working days for all deliveries outside India. On dispatch we will send you a mail giving you the details of the courier service used.

Delivery area

99labels.com delivers to 700 locations within the geographical boundary of India. We also deliver to international locations limited to a few countries at this time.

Delivery methods

99labels.com dispatches all parcels using a courier chosen according to your order or the type of products sold on 99labels.com, to offer you fast and reliable delivery. You can track your delivery via the My Account / My delivery page.

Charges

For deliveries within India charges will be a flat rate of Rs. 75 irrespective of your parcel's location, weight, volume, fragility and the value of your order. For deliveries outside India, charges will be a flat rate of Rs. 1500 irrespective of your parcel's location, weight, volume, fragility and the value of your order. The charges include fulfillment costs of your order.

Cash on delivery

Cash on delivery option is available only in India and for amounts less than Rs 10,000 If the chosen mode of payment is cash on delivery, there is another charge of Rs. 50 as convenience charges. You can view the delivery charges at the time of payment. These are over and above the selling price of the product. You can also view the delivery charges in the invoice or My order section.

Delivery times

The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India and within 5-7 working days for all deliveries outside India. Estimated delivery times are available from the moment you place your order. In the My Account / My delivery section, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.

Delivery problems

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, 99labels.com promises to do its best to find the causes and resolve the problem in a timely manner.

What should I do if I cannot track my order online?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on our website by going to the My Account / My orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at support@99labels.com or call us at our customer care numbers or by logging to our courier partner's website.

What Happens if I am not Available to Receive my Parcel?

Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to 99labels.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We wilredispatch it to you as per your instructions.

What if the courier is unable to leave a card?

If your post-box is inaccessible and our courier was not able to leave a card, we recommend you contact us directly so that we can take matters further and locate your parcel.

What should I do if I receive a damaged parcel?

If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at support@99labels.com stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue a credit note for the amount paid.

What should I do if a damaged parcel has been left for me?

If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at support@99labels.com For further information on returns kindly visit our return policy.

I Have Only Received Part of my Order

Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at support@99labels.com

Return Policy

We take great pride in our reputation for quality and excellent value but in case you are unhappy with the merchandise we offer a flexible and easy return policy.

Para 1:You are liable to get a full refund of money in case:

• We have shipped a wrong product.
• There is a manufacturing defect.
• The merchandise has been damaged during transit, and we are not able to provide you with a replacement.

All you need to do is to inform us within 3 days of receiving the parcel by writing into us at support@99labels.com and sending us the image of the concern product, also, couriering us the parcel which needs to reach us within 7 days of informing us. The courier charges will be credited as redeemable credit points against your 99labels account.

Apparel/ Footwear

You can return if you are not satisfied with the purchase for any reason. All you need to do is to inform us within 3 days of receiving the parcel by writing into us at support@99labels.com and sending us the image of the concern product, also, couriering us the parcel which needs to reach us within 7 days of informing us. The courier charges will be credited as redeemable credit points against your 99labels account.

a) You are liable to get a full refund of money in case:

• We have shipped a wrong product.
• There is a manufacturing defect.
• The merchandise has been damaged during transit,and we are not able to provide you with a replacement.

b)You are liable for full purchase credit in all other cases:

• When you are not happy with the product for any reason,and we are not able to provide you with a replacement.

These credits would be added in your account subject to couriering us back the merchandise within the stipulated time. These credits carry an expiry date, which would reflect in your account.

The goods need to be couriered back to 99labels address mentioned on the invoice.

Condition of Items:

Items must be unused, unworn, unwashed and undamaged. They must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi- item pack may not be returned individually. We will send a replacement in case stocks are available or else issue online credits which can be redeemed against future purchases. There will be no cash refunds. The products will be picked up from the address it was delivered to.

No returns/exchange for the following category (except for the Situation mentioned in Para 1**)

• Accessories
• Beauty and fragrances
• Home decor
• Handbags
• Hosiery
• Intimates
• Jewelry
• Leather goods
• Swimwear
• Sunglasses
• Wallets
• Watches
• Cufflinks and other men's accessories
• Luggage

Cancellation Policy

CANCELLATION BY 99LABELS

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your in your Card Account. The customer agrees not to dispute the decision made by 99Labels and accept 99Label's decision regarding the cancellation

• Products once dispatched cannot be returned except when an approval have given through support@99labels.com

CANCELLATION BY YOU

Cancellation within 24 hours of purchase :

You can cancel the order within 24 hours of your purchase by visiting your "My Account" section and cancelling a COD/ pending order or writing to us at support@99labels.com for your prepaid order. The cancellation will be effective within 24 hours and you will get a confirmation email and the bonus used if any will be reverted to your account automatically.
The customer agrees not to dispute the decision made by 99Labels and accept 99Label's decision regarding the cancellation

We need you to understand that it is on the basis of your written/ verbal consent that we place the order with the brand, thus a cancellation of the order by you after 24 hours/ sale closure is a double loss of revenue for us.
In such a case we need a written email from you stating the order number and the reason for cancellation.
After receiving that email 99labels will take a decision.

Please note:
If approved, in cancellations after 24 hours of placing the order or after sale closure, the bonus used if any is not reverted and in case of Prepaid order, the money is reflected back in your account in form of purchase credits.99labels reserves the right to make exceptions in some cases.
The customer agrees not to dispute the decision made by 99Labels and accept 99Label's decision regarding the cancellation.

Cancellation in COD Cases:

We appreciate if you inform us in advance in case you do not wish to accept the COD order, so that we do not dispatch the order and save on the courier cost and the effort.
Please note: Repeated refusal of COD orders might lead to barring of COD facility without any intimation.
The customer agrees not to dispute the decision made by 99Labels and accept 99Label's decision regarding the cancellation.

Cancellations Under Express Sale:

Request for order cancellations under Express Sale will not be accepted as we start the process for dispatch as soon as order is received by us. The customer agrees not to dispute the decision made by 99Labels and accept 99Label's decision regarding the cancellation.